Refund & Cancellation Policy

Last updated: January 2026

Order Cancellations

Once an order has been placed and payment confirmed, our kitchen begins preparation right away. For this reason, we are generally unable to cancel orders after they have been submitted. If you believe you placed an order in error, please call your store location immediately — we will do our best to help if preparation has not yet begun.

Wrong or Missing Items

If your order contains an incorrect or missing item, please contact us within 30 minutes of pickup or delivery. We will correct the issue with a replacement item or issue a refund for the affected item at our discretion.

Refunds

Refunds may be issued in the following situations:

• A significant error was made on our part (wrong items, missing items not corrected at pickup)
• A technical issue resulted in a duplicate charge
• Your order was accepted but could not be fulfilled due to item unavailability and no suitable alternative was offered

The $3.99 convenience fee is non-refundable in all cases as it covers payment processing and platform costs.

Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or card issuer. Your card statement may show the charge as "Korner Market".

Non-Refundable Items

• Prepared food items that have been picked up or delivered and are not defective
• Orders where the customer provided an incorrect delivery address
• Orders cancelled after kitchen preparation has begun

How to Request a Refund

To request a refund or report an issue with your order, please contact us by:

• Email: korner.orders6@gmail.com
• Calling your store location directly

Please include your order number and a description of the issue when reaching out.

Questions

If you have any questions about this policy, please contact us at korner.orders6@gmail.com.